Business process

A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers.[1][2][3] A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process.[2][3][4][5] The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change.[1][2] Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.[6]


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