Comparison_of_CRM_systems

Comparison of CRM systems

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This article is a comparison of notable CRM systems.

ERP systems are considered a superset of CRM systems.

Features

More information System, Office Integration ...

System	Office Integration	Multi Lingual	Languages Supported	Web-Based	Time Tracking	Attaching Emails to Business Objects	Desktop Environment	Global Search	LDAP Support
Act! CRM	Yes	Yes	en, de, fr	Yes			Yes	Yes	No
Adempiere	?	?	?	?	?	?	?	?	?
Base CRM	Yes	Yes	de, en, es, fr, nl, pl, pt	Yes	Yes	Yes	No	Yes	No
Capsule (CRM)	Gmail G Suite	No	en	Yes	No	Yes	Yes	Yes	?
CiviCRM	?	Yes	Yes Over 40	Yes Integrated with Drupal, Wordpress, Joomla! or Backdrop	Yes through Agiliway's Time Tracker or CiviMobile	Yes (when email is sent from software)	?	Yes	?
Dolibarr	A module google is available for customer and agenda sync	Yes	Over 30	Yes	Yes	Yes (when email is sent from software)	?	Yes	Yes
Microsoft Dynamics CRM	Yes	Yes	Yes over 40	Yes	Yes	Yes	No	Yes	Yes with ADFS
GNU Enterprise	Yes	Yes	Yes	Yes	Yes	?	?	?	?
Group-Office	Yes	Yes	Over 20 languages	Yes	Yes	?	?	?	?
HubSpot CRM Free	Gmail, G Suite, Outlook, Office 365 for Windows^[7]	Yes	en, fr, jp, de, pt, es^[8]	Yes^[7]	No	Yes^[9]	Yes^[10]	Yes	No
Neolane	?	?	?	?	?	?	?	?	?
Nutshell CRM	Google Apps, Microsoft Exchange	No	(in English)	Yes	No	Yes	?	Yes	?
OnlyOffice	Yes	Yes	en, de, fr, es, it, ru, lat	Yes	Yes	?	?	?	?
Oracle Advertising and Customer Experience (CX)	Yes	Yes	26 languages	Yes	No	Yes	Yes	Yes	Yes
Pega CRM^[5]	?	?	?	?	?	?	?	Maybe^[11]	Yes^[12]
Pipedrive	Yes	Yes	de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja	Yes	Yes	Yes	Yes	Yes	Yes
Pivotal CRM	Yes	Yes	Yes	Web/Windows	?	Yes	?	Yes	Yes
Really Simple Systems	Yes	No	en	Yes	No	?	?	?	?
SageCRM	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	?
Salesbox CRM	Yes	Yes	de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu	Yes	Yes	Yes	Yes	Yes	No
Salesforce.com^[13]	Yes	Yes	en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl	Yes	No	No	No	Yes	No
Siebel	Yes	Yes	Yes	Yes	No	Yes	?	?	Yes
SAP CRM	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes
Snapforce CRM	Yes	Yes	de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru	Yes	No	Yes	?	Yes	Yes
Streak	via Google Docs	Yes	de, en, es, fr, it, nl, pl, pt, pt-br, ru, zh-cn	Yes	No	?	?	?	?
SugarCRM	Yes - Outlook, Excel, Word Plugins	Yes	sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA	Yes	Yes	Yes	?	Yes	Yes
SuiteCRM	Via Plugin	Yes	20 languages	Yes	Yes	Yes	No	Yes	Yes
SuperOfficeCRM	Yes	Yes	cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh	Yes	Yes	?	?	?	?
Tryton	?	Yes	bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl	Yes	Yes	Yes	Yes	Yes	Yes
WORKetc	Outlook Addon and Google Docs	Yes	de, en, es, fr, it, nl	Yes	Yes	Yes	?	Yes	?
Zoho CRM	Outlook & MS Office	Yes	en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl	Yes	Yes	Yes	?	Yes	Yes

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This article uses material from the Wikipedia article Comparison_of_CRM_systems, and is written by contributors. Text is available under a CC BY-SA 4.0 International License; additional terms may apply. Images, videos and audio are available under their respective licenses.

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Systems	Creator	Last Stable Version	Release Date	License	Implementation language(s)	Server Operating System	Database backend	First Release Date
Act! CRM	Pat Sullivan and Mike Muhney	22.1	June 2020	Proprietary or SaaS	C#, .NET	Windows, Web, iOS, Android	MS SQL	1987
Adempiere	Jorg Janke	3.9.3	December 2019	GPLv2	Java	Windows, Linux, Unix, Mac		2006
Base CRM	Base CRM	2016	2009	SaaS	Ruby on Rails, Python	Cloud Computing, iOS, Android, Windows Phone	MySQL	2009
Capsule (CRM)	Zestia Ltd.	2019	2009	SaaS	Java, Scala and JavaScript	Web, iOS, Android	MySQL	2009
CiviCRM	Dave Greenberg, Donald Lobo, Michal Mach	5.57^[1]	January 2023^[1]	AGPLv3	PHP 7.2+	Cross-platform	MySQL 5.7+ or MariaDB 10.0+	2004
Dolibarr	Rodolphe Quiedeville, Laurent Destailleur	13.0.3	June 2021	GPLv3 or SaaS	PHP 5.6.x, 7.x	Cross-platform	MySQL or PostgreSQL	2003
Dynamics CRM	Microsoft	Dynamics 365 9.1	July 2019	Proprietary or SaaS	.NET, ASP.NET	Windows	MS SQL	2003
GNU Enterprise	FSF			GPLv3	Python	Linux, Unix, Mac OS X, Windows	Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files	2003
Group-Office	Intermesh BV	6.4.178	October 2020	AGPLv3, SaaS and proprietary	PHP/JavaScript	Windows, Linux, Unix, Mac OS	MySQL	2003
HubSpot CRM Free	HubSpot	N/A	N/A	SaaS^[2]	Java ^[3]	Cloud computing	HBase	2014^[4]
Neolane	Adobe	v6	2012	Proprietary or SaaS	C++, JavaScript	Windows, Linux	MS SQL, Oracle, PostgreSQL, MySQL	2001
Nutshell CRM	Nutshell CRM	2017	2017	SaaS	PHP	Web, iOS, Android	MySQL	2010
Oracle Advertising and Customer Experience (CX)	Oracle Corporation	2021	Sept 2021	Proprietary or SaaS	Java, PL/SQL, C/C++, Python	Cloud computing	Oracle Database	2011
Pega CRM^[5]	Chordiant	?	?	Proprietary	?	Windows, Linux, Mac, web browser	?	?
Pipedrive	Pipedrive	2018	2018	SaaS	JavaScript, PHP	Web, iOS, Android	MySQL	2011
Pivotal CRM	Aptean	6.6	January 2019	Proprietary	.NET	Windows	MS SQL, Oracle	1996
Really Simple Systems	Really Simple Systems	2016	2006	SaaS	VBScript, JavaScript, ASP	Cloud Computing	MySQL	2006
SageCRM	Sage Group	Sage CRM 2019 R1	February 2019	Proprietary or SaaS	ASP.NET, ASP	Windows	MS SQL, ORACLE, DB2	1981
Salesbox CRM	Salesbox CRM	2019	2019	SaaS	JS, React	Web, iOS, Android	PostgreSQL	2014
Salesforce.com	Marc Benioff	Winter '21	June 2019	Proprietary	APEX (Proprietary Language Java-like)	Cloud Computing	Proprietary	1999
SAP CRM	SAP SE	7.0 EHP4 SP11	2018	Proprietary	ABAP	Windows, Linux, Unix	SAP HANA, MS SQL, Oracle	2000
SAP Cloud for Customer	SAP SE	1811	2018	Proprietary	ABAP	Linux	SAP HANA	2009
Snapforce CRM	Snapforce CRM	2016	2013	SaaS	PHP	Cloud Computing	MySQL	2011
Streak	Aleem Mawani, Omar Ismail			Proprietary	Java	Windows, Mac	Google App Engine	2012
SugarCRM	John Roberts, Clint Oram, Jacob Taylor	9.0.1^[6]	June 2019	Proprietary or SaaS	PHP	Cross-platform	MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition)	2004
SuiteCRM	SalesAgility	8.0.4	March 2022	AGPLv3	PHP	Cross-platform	MariaDB, MySQL, Microsoft SQL Server	2013
SuperOffice CRM	SuperOffice	7.5	2014	Proprietary	C++,C# and ASP.NET	Windows	SQL Server	1990
OnlyOffice	Ascensio System SIA	10.5.1	December 2019	GPLv3, SaaS	ASP.NET	Windows	Microsoft SQL Server, Amazon Server	2010
Tryton	Tryton	5.6	May 2020	GPLv3	Python, JavaScript	Cross-platform	PostgreSQL, MySQL, SQLite	2008
WORKetc	Daniel Barnett	v4.0	2013	SaaS	C#, .NET	Windows	Microsoft SQL Server, Amazon Server	2009
Zoho CRM	Zoho CRM	Zoho CRM 2018	2018	SaaS	Java	Cloud Computing, Cross Platform	Proprietary	1999

Comparison_of_CRM_systems

Comparison of CRM systems

General

Features

See also

References

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