The station has ten bus stands, nine for departures (stand A to J), and an additional alighting point (stand K).[3] The bus stands at Haymarket continue the lettering sequence (stand L to Y). Each bus stand has ten seats, real-time information displays, and automatic doors (which open only when a bus is at the stand). Glass screens located at each bus stand feature artwork designed by Artstop Studios.[4]
Eldon Square is mainly served by Go North East, with services operating in and around Tyne and Wear, as well as County Durham, west Northumberland and Teesside.
Stagecoach predominantly serve streets within the city, with the bus station serving only the operator's express services beyond the city proper, with destinations including Kingston Park, Newcastle Airport, Ponteland and Throckley. The operator also runs the 685 service, which heads west to Corbridge, Hexham, Haltwhistle, Brampton and Carlisle.
Independent operator, Peter Hogg of Jedburgh, operates the thrice-daily (except Sunday) X74 service, which runs from the city to Jedburgh via Ponteland, Belsay, Otterburn and the Scottish Border.
Bus services from nearby Haymarket are predominantly operated by Arriva North East, serving destinations in the north and east of the city, North Tyneside and south east Northumberland.
Coach services operated by National Express serve the nearby Newcastle Coach Station, with those operated by FlixBus and Megabus serving the lay-by on John Dobson Street, near to the City Library.
As of January 2024[update], the stand allocation is:
More information Stand, Route ...
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