Information Commissioner's Office

The Information Commissioner's Office (ICO; stylised as ico.) is a non-departmental public body which reports directly to the United Kingdom Parliament and is sponsored by the Department for Digital, Culture, Media and Sport (DCMS). It is the independent regulatory office (national data protection authority) dealing with the Data Protection Act 2018 and the General Data Protection Regulation, the Privacy and Electronic Communications (EC Directive) Regulations 2003 across the UK; and the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 in England, Wales and Northern Ireland and, to a limited extent, in Scotland.

Information Commissioner's Office
Formation1984 (Data Protection Registrar)
Legal statusGovernmental office
HeadquartersWilmslow, Cheshire
Region served
United Kingdom
Information Commissioner
Elizabeth Denham (July 2016)
RemarksAppointment: July 2016

Role of the Information Commissioner

The Information Commissioner is an independent official appointed by the Crown. The Commissioner's decisions are subject to appeal to an independent tribunal and the courts. The Commissioner's mission is to "uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals".[1] The role of Information Commissioner is currently held by Elizabeth Denham who succeeded Christopher Graham in July 2016.

Since Elizabeth Denham was appointed UK Information Commissioner, the ICO has undertaken high-profile investigations into Equifax, Yahoo, Talk Talk, Uber, and Facebook; issuing the maximum fine under the Data Protection Act 1998 of £500,000 to Facebook, for breaches of data protection law. Denham has also overseen the conclusion of the ICO’s investigation into charities' fundraising activities and a series of fines for companies behind nuisance marketing.

Elizabeth Denham has welcomed the introduction of the General Data Protection Regulation (GDPR) that came into effect in May 2018, as well as the Data Protection Act 2018.

In October 2018 she was elected Chair of the International Conference of Data Protection and Privacy Commissioners (ICDPPC), the leading global forum of data protection and privacy authorities, encompassing more than 120 members across all continents that works throughout the year on global data protection policy issues.

During his time as Information Commissioner, Christopher Graham was noted for gaining new powers to issue monetary penalties to those who breach the Data Protection Act 1998. He has also welcomed new powers to issue monetary penalties under the Privacy and Electronic Communications Regulations, as well as raising concerns over harm and distress caused by nuisance call to the public.[2] Christopher Graham succeeded Richard Thomas in 2009. During Richard Thomas' tenure as Commissioner, the ICO was particularly noted for raising serious concerns over the Government's proposed British national identity card and database, as well as other similar databases such as the Citizen Information Project, Universal Child Database, and the NHS National Programme for IT, stating that the country is in danger of sleepwalking into a surveillance society,[3] drawing attention to the misuse of such information by the former states of the Eastern bloc and Francisco Franco's Spain.

Data Protection Act 2018

The Data Protection Act 2018 achieved Royal Assent on 23 May 2018. It updates data protection laws in the UK, supplementing the General Data Protection Regulation (GDPR), implementing the EU law enforcement directive, and extending data protection laws to areas not covered by the GDPR. The new Act aims to modernise data protection laws to ensure they are effective in the years to come.

The data protection charge on UK data controllers to support the Act is under the Data Protection (Charges and Information) Regulations 2018. Exemptions from the charge were left broadly the same as for the previous Act: largely some businesses and non-profits internal core purposes (staff or members, marketing and accounting), household affairs, some public purposes, and non-automated processing.[4][5] The register of data controllers is publicly available and searchable at the website of the ICO, which also gives links to the ICO's counterparts around Europe.

Data Protection Act 1998

The United Kingdom as a member of the European Union is subject to a strict regime of Data Protection. The Data Protection Act 1984 created the post then named Data Protection Registrar with whom people processing personal data had to register the fact of their processing of that data on the Register of Data Controllers. Under the provisions of EC Directive 95/46 (introduced in the UK as the Data Protection Act 1998, rather than as an SI under the European Communities Act 1972) the name of the post was changed to Data Protection Commissioner and later to Information Commissioner.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. The GDPR came into force on 25 May 2018 and sets out requirements for how organisations need to handle personal data. It forms part of the data protection regime in the UK, together with the new Data Protection Act 2018 (DPA 2018).

Freedom of Information Act 2000 and Environmental Information Regulations 2004

In 2005 the Commissioner's role was expanded to include enforcement of the Freedom of Information Act 2000 and Environmental Information Regulations 2004 and the name of the position was changed from Data Protection Commissioner to Information Commissioner ('IC'). Enforcement of the Freedom of Information (Scotland) Act 2002, which applies to devolved public authorities in Scotland is the responsibility of the Scottish Information Commissioner, a separate public official, as the UK Act does not apply to these authorities.

Privacy and Electronic Communications Regulations (EC Directive) 2003 (PECR)

In November 2011 the ICO was given the powers to impose monetary penalties of up to £500,000 for breaches of the Privacy and Electronic Communications Regulations (PECR). PECR applies to organisations that wish to send marketing messages through electronic means i.e. phone, fax, email, text; use cookies or provide electronic communication services to the general public.

Nuisance calls

In March 2013, commenting on a fine of £90,000 imposed on Cumbernauld fitted kitchen company DM Design for nuisance marketing calls, the Information Commissioner said that "this fine will not be an isolated penalty. We know other companies are showing a similar disregard for the law and we've every intention of taking further enforcement action against companies that continue to bombard people with unlawful marketing texts and calls." In 2014, the Government changed the law to "lower the legal threshold for consumer harm" [6] This made it easier for the ICO to "take enforcement action against more organisations breaching the Privacy and Electronic Communications Regulations (PECR).[7]

In October 2018 the ICO fined two companies a total of £250,000 that made nearly 1.73 million direct marketing phone calls to people registered with the Telephone Preference Service (TPS). In December 2018, the Commissioner welcomed the new law that means the ICO can now hold company bosses directly responsible and has the power to fine them personally for breaches of the Privacy and Electronic Communications Regulations (PECR)

Environmental Information Regulations 2004

The Information Commissioner is also responsible for appeals made under the Environmental Information Regulations 2004.


Prior to 2010 the enforcement powers were limited to issuing enforcement notices and to pursuing those alleged to have broken the Data Protection Act 1998 through the courts. In 2010 The Information Commissioner was granted the power to issue fines, known as monetary penalties, by its own authority, granted in April 2010. The first such were served on 24 November 2010.[8] From 2010, the ICO were also given the powers to serve Assessment Notices, which can be issued to organisations who are unwilling to work alongside the ICO and are at risk of breaking the principles of the Data Protection Act 1998. During the Leveson Inquiry in 2012 it came to light that the ICO had felt unable to challenge the press related to allegations of breaches due to the power of the press and perceived weakness of its own powers.[9]

From 25 May 2018 the ICO were granted new enforcement powers under the new data protection laws, including the ability to fine organisations 20 million Euros (or equivalent in sterling) or 4% of the total annual worldwide turnover in the preceding financial year, whichever is higher, for breaching data protection laws.



In 2013, the Information Commissioner's Office fined Sony Computer Entertainment Europe Ltd. £250,000, when many PlayStation systems were hacked and the names, addresses, phone numbers and card details of users were stolen. The ICO found that Sony had excessive information about their users and inadequate security systems in place.[10]

Operation Motorman

In 2002, under 'Operation Motorman', the ICO under Richard Thomas raided various newspaper and private investigators' offices, looking for details of personal information kept on unregistered computer databases. The operation uncovered numerous invoices addressed to newspapers and magazines, which detailed prices for providing the journalists with personal information, with 305 journalists being identified as having been the recipients of a wide range of information.[11]

In 2006, a request under the Freedom of Information Act led to the publication of a report to the British Parliament called "What Price Privacy Now?".[12] The newspaper with the highest number of requests was the Daily Mail with 952 transactions by 58 journalists; the News of the World came fifth in the table, with 182 transactions from 19 journalists.[11] The Daily Mail immediately issued a press release, in which it rejected the accusations within the report. Editor Paul Dacre said that Associated Newspapers only used private investigators to confirm public information, such as dates of birth.[11]

In a July 2011 appearance in front of a parliamentary committee, a day after former News International CEO Rebekah Brooks had been arrested and bailed in light of the News International phone hacking scandal, Dacre told them that he had never "countenanced" phone hacking or blagging at his newspaper, as both acts were clearly "criminal".[13]

Consulting Association

On 23 February 2009, the Droitwich office of the Consulting Association (TCA) was raided by the ICO, which served an enforcement notice against TCA under the terms of the Data Protection Act. The ICO action followed a 28 June 2008 article about alleged blacklisting in the construction industry, by journalist Phil Chamberlain, published in The Guardian.[14]

Cambridge Analytica

On 23 March 2018, investigators with Britain's information commissioner searched the London headquarters of Cambridge Analytica amid reports that the firm harvested the personal data of millions of Facebook users as part of a campaign to influence the U.S. 2016 presidential elections.[15]

Facial recognition use by Amazon and Facebook

May 2018 saw the increased scrutiny of both Facebook and Amazon (company) with regards to reports of the use of biometric personal data without the consent of the subjects[16][17]


In October 2018 the ICO issued the maximum fine allowable under the laws which applied at the time the incidents occurred of £500,000 to Facebook, for breaches of data protection law. The ICO’s investigation found that between 2007 and 2014, Facebook processed the personal information of users unfairly by allowing application developers access to their information without sufficiently clear and informed consent, and allowing access even if users had not downloaded the app, but were simply ‘friends’ with people who had.


In November 2018 the ICO fined Uber £385,000 for failing to protect customers’ personal information during a cyber-attack. A series of avoidable data security flaws allowed the personal details of around 2.7 million UK customers to be accessed and downloaded by attackers from a cloud-based storage system operated by Uber’s US parent company.[18]


In September 2018, the ICO issued Equifax Ltd with a £500,000 fine for failing to protect the personal information of up to 15 million UK citizens during a cyber-attack in 2017. The incident, which happened between 13 May and 30 July 2017 in the US, affected 146 million customers globally.

List of Information Commissioners

Similar roles in Europe

The role of the IC is mirrored throughout the countries of the European Union and European Economic Area who have equivalent officials created under their versions of Directive 95/46.

See also


  1. "Information Commissioner's Office". Information Commissioner's Office. Retrieved 7 January 2010. The Information Commissioner's Office is the UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals
  2. "Targeting the worst offenders and cutting nuisance calls". 3 April 2014. Retrieved 24 March 2018.
  3. Patrick Foster, Big Brother surveillance means no one is safe, experts warn, The Times, March 27, 2007, accessed September 16, 2007
  4. Review of exemptions from paying charges to the Information Commissioner's Office (PDF) (Report). Department for Digital, Culture, Media and Sport. November 2018. Retrieved 30 April 2020.
  5. "The Data Protection (Charges and Information) Regulations 2018 - Schedule Exempt Processing". Retrieved 30 April 2020.
  6. "Nuisance Calls Action Plan" (PDF). Department of Culture, Media and Sport. Retrieved 8 April 2016. lower the legal threshold for consumer harm
  7. "Nuisance Calls Action Plan" (PDF). Department of Culture, Media and Sport. Retrieved 8 April 2016. take enforcement action against more organisations breaching the Privacy and Electronic Communications (EC Directive) Regulations 2003
  8. "BBC News - First Data Protection Act fines issued by commissioner". BBC Online. BBC. 24 November 2010. Retrieved 24 November 2010. The commissioner said the fines - the first he has issued - would "send a strong message" to those handling data.
  9. "The Frontline". 1 December 2011.
  10. "Sony fined over PlayStation hack". 24 March 2018. Retrieved 24 March 2018 via
  11. "Info Chief's broadside at Press over data crimes". Press Gazette. 15 December 2006. Archived from the original on 11 January 2012. Retrieved 18 July 2011.
  12. "What Price Privacy Now?". Information Commissioners Office. 15 December 2006. Archived from the original on 20 February 2014. Retrieved 18 July 2011.
  13. "Daily Mail editor Paul Dacre 'never approved hacking'". BBC News. 18 July 2011. Retrieved 18 July 2011.
  14. Chamberlain, Phil (28 June 2008). "Enemy at the gates". The Guardian. Retrieved 7 September 2015.
  15. Gonzales, Richard (23 March 2018). "U.K. Investigators Raid Cambridge Analytica Offices In London". NPR.
  18. "ICO fines Uber £385,000 over data protection failings". 27 November 2018.
  19. "UK's new Information Commissioner formally appointed". 15 July 2016. Retrieved 25 July 2016. Her Majesty The Queen has approved the appointment of Elizabeth Denham as the UK’s Information Commissioner.
  20. McNally, Paul (13 January 2009). "Christopher Graham is new Information Commissioner".
  21. Lashmar, Paul (27 November 2000). "Elizabeth France: This woman's watching you, Big Brother". The Independent. Retrieved 9 August 2011.