Office_of_eDiplomacy
The Office of eDiplomacy is an applied technology think tank for the United States Department of State.[1] The Office of eDiplomacy is staffed by Foreign and Civil Service Officers in a wide range of specializations. There are four branches: the Diplomatic Innovation Division (DID), the Knowledge Leadership Division (KLD), the Customer Liaison Division (CLD), and the Business Requirements Unit (BRU).
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The unit was formed in response to recommendations from the 1999 Overseas Presence Advisory Panel that the State Department improve its ability to communicate and share knowledge.
eDiplomacy's Customer Liaison Division facilitates and enhances communications between the Bureau of Information Resource Management and its domestic users. They operate under a mandated goal of providing customer satisfaction with products, platforms and services developed by the IRM Bureau. In addition, the CLD collaborates with other U.S. Government agencies and multiple other entities to provide information services that advance U.S. security, emergency preparedness, and communications objectives.