In the United Kingdom

In 1893, the Chemin de Fer du Nord became the first French private railway to be represented in the UK, establishing an office at London Victoria station. Almost 20 years later, the Chemins de fer de Paris à Lyon et à la Méditerranée (PLM) opened an office at 179 Piccadilly, London.

In 1937 France nationalised its rail network and the Société Nationale des Chemins de Fer Français (SNCF) was created by the merger of the state railway company with five other principal operators. SNCF created French Railways, incorporating the UK operations of its predecessors.

In 1995 French Railways opened a larger public call centre in Leake Street (near Waterloo station) in London, and two years later acquired British Rail International. SNCF subsequently merged French Railways and British Rail International to form Rail Europe Limited.

In 2002 Rail Europe merged its head office operations from Piccadilly and the call centre from Leake Street into new premises in Kings Hill, Kent, and in December 2007 the travel centre in Piccadilly moved to new premises shared with VisitBritain at British Columbia House in Regent Street, London. In February 2012, the travel centre moved to 193 Piccadilly.

In December 2013 Rail Europe rebranded itself as part of Voyages-sncf.com in the UK.^[9] In November 2015 the Voyages-sncf London travel centre closed; bookings can now be made online, via a mobile app, or through the Voyages-sncf.com call centre.^[10] The North American, Australian and World websites however still use the Rail Europe brand.

Rail Europe Chartered Operations

As well as selling and distributing tickets for SNCF and other European railways, until 2009 Rail Europe organised two chartered rail services in France. Operated by SNCF using standard French rolling stock, both services were aimed at the UK market and staffed by both French personnel (driver and guard) and English-speaking Rail Europe representatives ("Rail Travel Supervisors").

The Rail Europe Snowtrain

This chartered service operated between December or January and April to transport passengers directly to the ski resorts of the French Alps.

The journey took place in two stages; the Eurostar on a Friday from London or Ashford International to Paris, followed by a transfer to an overnight sleeper service composed of 10 Vu-84 Corail coaches with sleeping accommodation consisting of six berth "couchette" compartments. The train included a Bar/Disco coach, with disco lighting and DJ booth. This overnight service called at Chambéry, Albertville, Aime la Plagne and Landry, terminating at Bourg St Maurice early Saturday morning. The return service departed from Bourg St Maurice on Saturday evenings, with passengers arriving by Eurostar in London or Ashford on Sunday morning. The Rail Europe Snowtrain was suspended in 2009 due to economic uncertainty.^[11]

British skiers wishing to travel by train to the French Alps during the winter can now instead take the Eurostar to Paris and change for high-speed or overnight services to stations like Chamonix, Bourg St Maurice, Briançon, Moûtiers and Megève. Eurostar also runs Direct Ski services during the ski season, calling at Moûtiers, Bourg St Maurice and Aime-la-Plagne, stations which serve ski resorts including Courchevel, Les Arcs, Tignes, Méribel, Aime la Plagne and Val d'Isère.

French Motorail

Motorail services carry cars and motorbikes using car transporters attached to the train. Operating from May to September, Rail Europe's French Motorail service was aimed at travellers wishing to take their cars to the South of France and onwards with a minimum amount of driving.

The train departed from Calais several times every week during the summer months, terminating at Nice (calling at Avignon and Frejus) and Narbonne (calling at Brive la Gaillarde and Toulouse.) The service was cancelled in 2009 due to economic uncertainty.

Those wishing to take their cars to France can now drive to Paris and pick up an 'Auto-Train' service, whereby cars are transported on overnight trains to Avignon, Bordeaux, Brive la Gaillarde, Fréjus/St Raphaël, Lyon, Marseille, Narbonne, Nice, Toulon and Toulouse. Unlike on the Motorail service, passengers may then either travel on the same route with a Lunéa sleeping-car ticket or on a different train such as a daytime TGV.

Outages

The website saw several outages in its history, which were criticized by French medias.^[12][13][14]

Anti-competitive behavior

On 5 February 2009, SNCF was fined € 5 million by the French Conseil de la concurrence for "giving a preferential treatment to its subsidiary voyages-sncf.com, created with the American online travel agency Expedia".^[15][16] SNCF did not appeal the decision, but Expedia did.^[17]

Buying Tickets Abroad

If you buy tickets abroad, you have to withdraw the tickets from a SNCF machine, which are very few outside of France. So you paid your ticket but you have no QR code. That's a joke. See for example https://travel.stackexchange.com/questions/186277/how-to-collect-an-sncf-ticket-abroad