Main

• Rainn Wilson as Dwight Schrute, based upon Gareth Keenan, who is the office's top-performing sales representative.
• John Krasinski as Jim Halpert, a sales representative and prankster, who is based upon Tim Canterbury, and is married to Pam Halpert, the office administrator.
• Jenna Fischer as Pam Halpert, who is based on Dawn Tinsley, is shy, but is often a cohort with Jim in his pranks on Dwight.
• Ed Helms as Andy Bernard, the preppy manager and boastful Cornell alumnus whose love for a cappella music and awkward social skills generate mixed feelings from his employees.^[24]

Starring

• Catherine Tate as Nellie Bertram, the manager of special projects.
• Leslie David Baker as Stanley Hudson, a grumpy salesman.
• Brian Baumgartner as Kevin Malone, a dim-witted accountant
• Creed Bratton as Creed Bratton, the office’s strange quality assurance officer.
• Clark Duke as Clark Green, one of the two new customer sales representatives hired to replace Ryan and Kelly, who wants to become a salesman.
• Kate Flannery as Meredith Palmer, the promiscuous supplier relations representative.
• Mindy Kaling as Kelly Kapoor, the pop-culture obsessed customer service representative, who leaves with her fiancé, Ravi, at the beginning of the season.
• Ellie Kemper as Erin Hannon, the receptionist and love interest of Andy.
• Angela Kinsey as Angela Martin, a judgemental accountant.
• Jake Lacy as Pete Miller, one of the two new customer sales representatives hired to replace Ryan and Kelly. He develops feelings for Erin.
• Paul Lieberstein as Toby Flenderson, the sad-eyed human resources representative.
• B. J. Novak as Ryan Howard, a former temporary worker, who leaves and follows Kelly to Ohio at the beginning of the season.
• Oscar Nunez as Oscar Martinez, an intelligent accountant, who is also gay.
• Craig Robinson as Darryl Philbin, the warehouse manager, who starts working with Jim at his new company.
• Phyllis Smith as Phyllis Vance, a motherly saleswoman.

Special guest star

• Steve Carell as Michael Scott, the former regional manager of the Scranton branch, who is now happily married to Holly Flax in Colorado. He returns to be Dwight’s best man.
• Melora Hardin as Jan Levinson, a former Dunder Mifflin employee, now working at the Scranton White Pages.

Recurring

• Jack Coleman as Robert Lipton, Angela’s husband and a state senator.
• Ameenah Kaplan as Val Johnson, a warehouse worker and Darryl’s girlfriend.
• Bobby Ray Shafer as Bob Vance, the owner of Vance Refrigeration and Phyllis’ husband.
• Andy Buckley as David Wallace, the owner and CEO of Dunder Mifflin.
• Hugh Dane as Hank Tate, the building’s security guard.
• Chris Diamantopoulos as Brian, a boom mic operator.
• Michael Schur as Mose Schrute, Dwight’s cousin.
• Matt L. Jones as Ziek Schrute, Dwight’s cousin and Mose’s brother.
• Nora Kirkpatrick as Esther Breugger, Dwight’s girlfriend.

Notable guests

• David Denman as Roy Anderson, a former warehouse worker and Pam’s ex-fiancé.
• Randall Park as Steve, an Asian actor pretending to be Jim.
• Stephen Colbert as Broccoli Rob, a former member of Here Comes Treble, Andy’s a cappella group.
• Josh Groban as Walter Bernard Jr., Andy’s brother.
• Julius Erving as himself
• Ed Lauter as Sam Stone Sr., the owner of a suit warehouse.
• Linda Purl as Helene Beesly, Pam’s mother.
• Bob Odenkirk as Mark Franks, a real estate office manager in Philadelphia.
• Michael Weston as Roger, a worker at a real estate office in Philadelphia.
• Zach Woods as Gabe Lewis, a former Sabre employee and Erin’s ex-boyfriend, who was fired after the Sabre’s liquidation.
• Collette Wolfe as Alice, Pete’s ex-girlfriend.
• Majandra Delfino as Fannie Schrute, Dwight’s sister.
• Thomas Middleditch as Jeb Schrute, Dwight’s brother.
• David Koechner as Todd Packer, a rude and offensive man and a former employee of Dunder Mifflin Sabre, who was fired by Robert California.
• Ryan Howard as himself
• Roseanne Barr as Carla Fern, Andy’s agent.
• Clay Aiken as himself
• Mark McGrath as himself
• Aaron Rodgers as himself
• Santigold as herself
• Ed Begley Jr. as Martin Hannon, Erin’s biological father.
• Joan Cusack as Fran Hannon, Erin’s biological mother.
• Dakota Johnson as Dakota, an accountant hired to replace Kevin.
• Devon Abner as Devon White, a former Dunder Mifflin Employee who was fired by Michael.
• Nancy Carell as Carol Stills, a real estate agent.

Casting

Krasinski and Helms were expected to appear in fewer episodes in order to film several upcoming movies.^[4] Helms was temporarily written out of the series with a storyline that saw his character travel to the Caribbean with his brother on a boat.^[25] As such, Helms made only a small appearance in "The Whale" and was absent from the following eight episodes. He returned in the episode "Couples Discount".^[25] According to TVLine, he returned to work right before the show's Christmas break.^[9] Krasinski ultimately continued to appear in every episode, but was frequently absent from the primary Scranton setting as part of a storyline that saw Jim begin a start-up business in Philadelphia. Additionally, Wilson was initially slated to appear in only 13 episodes before leaving for a planned Dwight-centric spin-off,^[5] but the spin-off was not picked up by NBC.^[26] Mindy Kaling and B. J. Novak have much lesser roles as Kelly Kapoor and Ryan Howard, respectively. Both Kaling and Novak appeared in the season opener "New Guys", and both returned for the series finale.^{[4][15][27][28]} Actress Catherine Tate, who joined the series as a series regular midway through season eight portraying Nellie Bertram, continued with the series.^[29] Clark Duke and Lacy joined the cast as customer service representatives hired to deal with the many neglected customer service complaints Kelly has amassed over the years;^[7] Lacy's character, Pete, is also a love interest for Erin.^[30]

Kinsey and Wilson also noted that the cast and crew could neither "confirm nor deny" but were "hoping" for a return of Steve Carell as Michael Scott.^[18] In mid-December, Krasinski later revealed that he was optimistic about a return; in an interview with E! Online Krasinski said that the producers were supposedly "still trying to figure out [Carell's] schedule" and that the finale "just wouldn't be the same without him".^[31] However, NBC chairman Robert Greenblatt later admitted during an interview that while he is "hopeful", he does not think Carell will return; he noted that Carell was satisfied with his character's exit and did not want to tarnish it.^[32] On January 16, Daniels revealed that Carell would not appear in the finale in any capacity,^[15] a decision that Carell later reiterated.^[33] Three months later, however, the producers for The Office mounted "an 11th-hour effort last month" to get Carell to make a cameo in the show's final episode, according to TVLine.^[34] Carell's personal representative confirmed that Carell was on the set for the final episode, but that he did not film any scenes. However, an anonymous source "close to the show" said "don't rule anything out".^[34] TVLine later reported on May 6, that Carell would appear in a cameo, although NBC declined to comment and Carell's representatives continued to deny the reports.^[35] Carell, however, did end up returning for the finale; his character, Michael Scott, becomes Dwight's best man at his wedding.^[36][37] A month after the episode aired, Carell explained in an interview with TVLine that he "lied for months to the press, to almost everyone, really".^[38] He noted that he "felt terribly for the cast and for [executive producer] Greg Daniels, because they all lied, too."^[38] Krasinski, on the other hand, explained that "It was so thrilling. We all just flat-out lied … It was just one of those things that we all vowed and had to protect".^[38]

In addition to Carell, the season also saw the return of several "veteran cast members".^[39] Former series regular David Denman was the first to do so, appearing as Roy Anderson in the second episode of the season "Roy's Wedding"; he was last seen as part of the Threat Level Midnight film in season seven.^[40] Josh Groban reprised his role as Andy's brother, Walter Jr, appearing in the episode "The Boat".^[41] Melora Hardin returned as Jan Levinson in the episode "The Whale" and had a small vocal cameo in the episode "Couples Discount".^[42] "Junior Salesman" saw the return of several minor characters, including Lance Krall as Sensei Ira (who first appeared in the second-season episode "The Fight"), Noel Petok as Troy Underbridge (who first appeared in the fourth-season episode "Night Out"), Beth Grant as Dwight's babysitter (who first appeared in the fourth-season episode "Dinner Party"), and James Urbaniak as Rolf (who first appeared in the fifth-season episode "Company Picnic").^{[43][44][45][46][47]} Although cast member Zach Woods' series regular contract was not renewed for the season, he returned to the series as a guest star, in the episode "Moving On".^[48] David Koechner returned as Todd Packer in "The Farm".^[49] "Finale" also featured the return of several recurring characters, such as Nancy Carell as Carol Stills, Michael's real-estate agent and short-time girlfriend, Sendhil Ramamurthy as Ravi, Jackie Debatin as Elizabeth (who first appeared in the third season episode "Ben Franklin"), Devon Abner as Devon (who was a former Dunder Mifflin employee fired in "Halloween"), and Spencer Daniels as Jake Palmer (who first played Meredith's son in the season two episode "Take Your Daughter to Work Day").^[36][37]

Stephen Colbert guest starred in the Halloween episode as Broccoli Rob, a former member of Here Comes Treble, Andy's a cappella group.^[50] The episode "Lice" guest starred Julius Erving playing himself as an investor in Jim's sports marketing business.^[51] Former NBC co-chairman and The Office executive producer Ben Silverman had a minor recurring role as one of Jim's colleagues.^[52] He appeared in the episodes "Here Comes Treble", "Suit Warehouse", "Customer Loyalty", and "Moving On".^[53][54][55] The fourteenth episode, "Junior Salesmen", featured several guest stars. These included Eric Wareheim as Gabor, Matt L. Jones as Zeke, and Will McCormack as Wolf.^[47] In the episode "Promos", athlete Ryan Howard played a version of himself.^[56] Comedian Roseanne Barr had a two-episode arc as a talent agent named Carla Fern, and first appeared in the episode "Stairmageddon".^[57] Michael Imperioli guest starred in the episode "Livin' the Dream" as Sensei Billy, acting as a foil for Dwight.^[58] The episode "A.A.R.M." guest starred Aaron Rodgers, Clay Aiken, Mark McGrath, Santigold, and Jessica St. Clair, all playing themselves.^[59] The series finale guest starred: Rachael Harris as Angela's sister; Joan Cusack and Ed Begley Jr. as Erin's biological parents; Malcolm Barrett as Stanley's replacement; and Bill Hader and Seth Meyers as themselves.^[36][60]

Ratings

The season aired on Thursdays at 9:00 p.m., as part of the Comedy Night Done Right programming block.^[61] The season premiere, "New Guys" received a 2.1/6 percent share in the Nielsen ratings among viewers aged 18 to 49, meaning that 2.1 percent of viewers aged 18 to 49 watched the episode, and 6 percent of viewers watching television at the time watched the episode.^[62] The episode was viewed by 4.28 million viewers and became the lowest-rated season premiere for the series.^[62][63] In addition, it marked a 46 percent drop in viewership from the season eight premiere "The List".^[63] For the first sixteen episodes, the series was able to maintain roughly 4 million viewers. However, starting with the seventeenth episode "The Farm", ratings began to drop below this threshold.^[64] The series hit an all-time low with the twentieth episode, "Paper Airplane", which was viewed by only 3.25 million viewers, and received a 1.7 rating/5 percent share.^[65] The series finale was viewed by 5.69 million viewers and received a 3.0 rating among adults between the ages of 18 and 49.^[66] This made it the highest-rated episode of the season; it also marked an increase in the previous season finale, which garnered only 4.49 million viewers.^[66][67] "Finale" was the most watched episode of The Office since the eighth season episode "Pool Party", but ranked as the third-least watched finale of the series, following the eighth- and first-season finales.^[67][68][69] Although in its ninth season, The Office no longer was NBC's highest-rated scripted comedy series—it was surpassed by Go On^[70][71]—it often ranked as the highest-rated scripted NBC series on Thursday nights.^{[nb 1]} Rainn Wilson argued that the show's lower ratings were a combination of the overall trend in lower television ratings in 2012, as well as the fact that "NBC didn't promote [the series] one bit".^[72] NBC increased their usual ad-price by 200 percent for the finale, asking for $400,000 per commercial. This was largely due to the anticipated increase in viewership that the finale would bring.^[70]

The season ranked as the ninety-fourth most watched television series during the 2012–13 season, with an average of 5.061 million viewers.^[71] The season also tied with the CBS series Rules of Engagement and the Fox series American Dad! to be the forty-third most watched television series in the 18- to 49-year-old demographic. In this category, the show received a 2.6 rating. This meant that, on average, the season was viewed by 2.6 percent of all 18- to 49-year-olds. It was viewed by 3.32 million in this demographic.^[73] In terms of viewers, the ninth season ranked as the lowest-rated season of The Office, although it beat the first season's ranking, which was the 102nd most watched program for the 2004–05 year.^[71][74]

Critical response

The ninth season of The Office received moderately positive reviews from television critics.^[33][75] Based on seven critiques, review aggregation website Metacritic gave the ninth season of the show a 64 out of 100 rating, which denotes "generally favorable reviews".^[75] Entertainment website Holy Moly named the series one of the best shows during the 2012–13 season, writing that "this final season of The Office has been great" largely due to the fact that "every single relationship in the show rings true with the audience."^[76] Michael Tedder of Vulture commented that he was "willing to call it the fourth best season of the show overall, which is by no means faint praise."^[77] He explained that this was largely due to the fact that the "final season was a chance to see how everyone else would end up".^[77] Emily VanDerWerff of The A.V. Club wrote that "the tension between Jim and Pam in the final season ended up being highly controversial for a number of reasons ... but it also provided the most hopeful moments of the series' final stretch" (although she did note that it was clear that the writers had "blatantly" set up the drama).^[78] She concluded that the finale was able to successfully return the series "to what had always been its heart—to have true fulfillment".^[78] Roth Cornet of IGN awarded the season an 8.5 out of 10, denoting a "great" year.^[79] She felt that the character growth in the final few episodes was particularly well executed, and the last stretch of the season helped raise it after a rocky start; ultimately, she felt that the writers were able to craft the proper ending for the show. She was, however, critical of Andy's characterization, noting that he was merely used as a plot device when convenient.^[79] Many critics argued that the season was an improvement, in both writing and humor, over the previous season.^[76][80][81]

Several specific episodes received praise. Andrea Reiher of Zap2it named "Dwight Christmas" the best comedy TV episode of 2012. She wrote that the episode "was not only funny but had a huge nostalgia factor", and continued the show's trend of strong Christmas episodes.^[82] Reiher also praised the episode's two subplots, writing that "drunk Darryl and Die Hard" helped produce "a classic episode of The Office that brought back the warm and fuzzy feelings of the early seasons of the show."^[82] The season's penultimate entry, "A.A.R.M.", received a glowing response from many critics.^{[83][84][85][86]} Alan Sepinwall of HitFix wrote that the episode was "surprisingly ... terrific in most areas."^[83] Roth Cornet of IGN noted that "The interplay between Jim, Dwight, and Pam has been the core of the series since Michael Scott's departure, and it was good to see the trio front and center once again as The Office comes to a close."^[86] The series finale, in particular, was praised by critics. Sepinwall called it "a tremendously satisfying conclusion to a show that could make us gasp with laughter, but that could also make us cry or smile".^[37] Cornet wrote that it "was a strong hour of television [and] the finale shone and delivered on all of its promise."^[87] Nick Campbell of TV.com wrote that the episode was "just right" for the series.^[88] Other episodes were not received as positively. "Lice", for instance, was called "terrible" by Campbell, as well as the "epitome of filler" by Brett Davinger of The California Literary Review.^[89][90] "The Farm" was largely derided due to its uneven nature, and the broad humor that it used.^[91][92]

The reveal of the in-series documentary crew in "Customer Loyalty" received large amounts of critical attention. E! Online named the reveal one of the "Best TV Moments of the Week".^[93] Verne Gay of Newsday called the scene a "historic" moment for the show.^[94] Conversely, Myles McNutt of The A.V. Club wrote an article that argued that the mockumentary format made the camera "an audience surrogate", and that by revealing the documentary crew, "the audience no longer felt welcome".^[95] The subplot involving Brian (played by Chris Diamantopoulos), a boom mic operator for the in-series documentary, was met with mostly negative reviews. Michael Tedder of Vulture called it "the least interesting way this camera crew reveal could have gone".^[96] Dan Forcella of TV Fanatic criticized the reintroduction of the character in the episode "Promos", noting that his reappearance felt "forced".^[97] McNutt called it "an abandoned novelty".^[95] Daniels later revealed in an interview that the subplot was a red herring to keep viewers emotionally invested in Pam and Jim's story. He explained, "we never intended him to actually [interfere with Pam and Jim's marriage], but wanted people to worry about it so they would be engaged in the story."^[98]

Awards

On December 12, 2012, the series was nominated for a Screen Actors Guild Award for Outstanding Performance by an Ensemble in a Comedy Series, but lost to Modern Family.^[99][100] Michael Scott's return was nominated and won the fan-voted "Best TV Moment" at the 3rd Critics' Choice Television Awards on June 10, 2013.^[101] Greg Daniels was nominated for a Primetime Emmy Award for Outstanding Writing for a Comedy Series at the 65th Primetime Emmy Awards for "Finale".^[102] "Finale" was also nominated for an Outstanding Sound Mixing for a Comedy or Drama Series Emmy and an Outstanding Single-Camera Picture Editing for a Comedy Series Emmy; David Rogers and Claire Scanlon for "Finale" won the latter, marking the fifth win for The Office at the Emmys overall and the series' first win since 2009.^{[103][104][105]} Rogers and Scanlon also won an American Cinema Editors award for Best Edited Half-Hour Series for Television.^[106] In addition, the web documentary "The Office: The Farewells", which aired on NBC.com prior to the series' conclusion, was nominated for an Outstanding Special Class Program Creative Arts Emmy Award.^[102]