Process
The Panel process begins when it receives a request for inspection from a party of two or more Requesters, claiming that the Bank has violated its policies and procedures. Most requests concern some of the Bank's safeguard policies, such as the policies on environmental assessment, involuntary resettlement, or indigenous people.
Once the Panel has received and registered a request for inspection, the eligibility phase of the Inspection Process commences. Beginning on the day of registration the World Bank's management has 21 days to provide the Panel with evidence that it complied or intended to comply with the Bank's relevant policies and procedures. After receiving management's response, the Panel has 21 business days to determine the eligibility of the request.
Once it has been determined that the eligibility criteria have been met, and after having reviewed the management response to the request, the Panel may, taking other factors it may have discovered during a field visit into consideration, make a recommendation to investigate. In some cases, the Panel has promoted problem solving between management and the requesters to help mediate less contentious cases and lead to an earlier resolution of community concerns or policy compliance problems.
An investigation is not automatic, and can only be authorized by the Board of Executive Directors. If the Board approves, the next step is the substantive phase of the inspection process when the Panel evaluates the merits of the request. In the investigation phase, the Panel is focused on fact finding and verification. It visits the borrowing country and meets with the requesters and other affected people, as well as with a broad array of people from whom it can learn in detail about the issues, concerns, the project's status, and potential harmful effects. The investigation phase may take a few months, or longer, in complex cases.
Once the investigation phase is complete, the Panel submits its Investigation Report to Bank management. The Board meets to consider both the Panel's Investigation Report and management's recommendations, before deciding whether to approve the recommendations. The Board may ask the Panel to check whether management has made appropriate consultations about the remedial measures with the affected people.