Main characters

• Ordena Stephens-Thompson as Novelette "Letty" Campbell. Letty is the Jamaican-Canadian owner of the salon. Originally from Spanish Town, Jamaica, she is the mother of Dre (Conray Stewart/Daniel J. Gordon) and the sister of Joy (Trey Anthony) and has a brother Winston who lives in Kingston. Letty has been living in Canada for seven years prior to the beginning of the series and opened up "Letty's Hair Salon" not long after. She is very proud of her business and enjoys working as well trying to make people happy. Letty is dedicated to her business and knows how important the shop is to its clients, most of whom are recent women immigrants from The Caribbean. Letty recently sent for her sister Joy and son Dre, whom Joy raised while Letty was in Canada. Letty, however, is unimpressed by the way Joy raised him and wants to raise him by her rules. Despite this, the two both co-raise the young boy. A running gag throughout the first season is that Letty hasn't been on a date in over seven years.
• Trey Anthony as Joy Campbell. Joy is Letty's younger sister and the shop receptionist. Originally from Spanish Town, Jamaica, Joy recently arrived in Toronto after Letty sent her for her and Letty's teenage son Dre, who Joy raised while Letty was trying to send for them to join her in Canada. Joy is known for her very colourful weaves, her vibrant fun-loving personality, as well as her outspoken attitude. A running gag throughout the series is that Joy would rather be back home in Jamaica than in Canada, where she doesn't like the laws and rules. Joy is also a hopeless romantic who is openly disapproving when black men date interracially. In the first season, Joy dated Gary, a successful Jamaican-Canadian real estate agent, whom she broke up with later in the season due to his abusive behaviour and demanding attitude.
• Ngozi Paul as Allison "Starr" McMasterson. Starr is an African-Canadian trainee at the salon. Adopted by a white family, she was raised in an all-white environment in Peterborough, Ontario so to discover herself as a black woman she moved to Toronto after quitting law school and began working at the salon. During the first season, Starr was ashamed of her adoptive family but later grew to accept them. Although Starr stated she "does not date black men", she had a brief crush and flirtation with her coworker Nigel before he got back with his ex. A running gag throughout the series is that Starr knows nothing of West Indian culture.
• Richard Fagon as Nigel. A first-generation Jamaican Canadian, Nigel is a stylist at the salon who is known for his womanizing ways. Whenever an ex entered the shop Nigel would ask Letty for a break. He also had a brief flirtationship with Starr before he began dating Nikki. Although he only appeared in the first season, Nigel was a major character who would jokingly make fun of Starr, about her being "whitewashed" and nothing little of West Indian culture. The character of Nigel did not return in the second season.

Season 1 (2007–08)

Season 2 (2009)