Frasier and Niles have a minor car accident bloodying Frasier’s nose and end up at the hospital. While waiting for Frasier to be seen, Niles discovers that Maris' plastic surgeon, who is still sending him the bills for Maris' botox treatments, is based here. He takes the opportunity to confront this Dr. Mel Karnofsky (Jane Adams), and finds that she is a young-looking, attractive divorcée with a fussy nature akin to his own and an interest in the arts. Later that day, a local news report announces Frasier's death, a case of mistaken identity caused when he left the hospital early, and the person who took his place in the line suffered a fatal heart attack. When reading his obituary in the newspaper, Frasier reflects on his life, and all the things he has yet to achieve. Martin, meanwhile, enjoys the attention and free drinks he receives from everyone who thinks he has just lost his son.

Roz is going on holiday, and desperate to avoid having her replaced by Chuck Ranberg (who has a distracting speech impediment), Frasier decides to hire someone from outside KACL. He appoints a woman from a community outreach program called Mary Thomas (Kim Coles), who is initially reluctant to speak during the broadcast, but soon pitches in with folksy, jovial advice of her own. She soon becomes very popular. Frasier is upset and wants Roz to return, but is worried about appearing bigoted because Mary is black. Meanwhile, Daphne is injured during Niles' demonstration of his new skills at kickboxing. Niles insists on doing all Daphne's household chores until she has fully recovered. Martin decides to take advantage of the fact that, until now, his son had no idea what these chores were.