HomeAdvisor

HomeAdvisor

HomeAdvisor

Online home improvement & maintenance marketplace

HomeAdvisor is a digital marketplace that connects homeowners with local service professionals to carry out home improvement, maintenance, and remodeling projects.[2]

Quick Facts Formerly, Company type ...

HomeAdvisor is headquartered in Denver, Colorado and has offices in Evanston, Illinois; Fairfax, Virginia; Lenexa, Kansas; New York, New York; Indianapolis, Indiana; and Colorado Springs, Colorado.

HomeAdvisor incorporates home improvement project planning resources, which are free to homeowners, and a paid network for service professionals.[3]

According to the company, professionals registered on HomeAdvisor network are prescreened and must pass criminal and financial background checks.[4]

On October 2, 2017, HomeAdvisor acquired Angie’s List and renamed itself ANGI HomeServices (NASDAQ: ANGI).[5] IAC is now a majority shareholder in ANGI HomeServices, which is the parent company of HomeAdvisor.[6] ANGI HomeServices operates 10 brands in eight countries, including HomeAdvisor, Angie’s List, mHelpDesk, HomeStars (Canada), MyHammer (Germany), MyBuilder (UK), Werkspot (Netherlands), Instapro (Italy) and Travaux.com (France).

History

HomeAdvisor, launched as ServiceMagic, was founded in 1998 by Rodney Rice and Michael Beaudoin who were part of the founding management team of Einstein Bros Bagels.[7] In 2004, InterActive Corp (NASDAQ: IAC) acquired the website for an undisclosed price.[8]

In January 2008, IAC appointed Craig Smith as CEO of ServiceMagic Inc. He was the Senior Vice President of the company’s Consumer Division. Co-founders Rodney Rice and Michael Beaudoin became co-chairmen and advisors. ServiceMagic remained part of the parent company when IAC split into five publicly traded companies.[9]

In October 2008, ServiceMagic acquired the French business 123Devis.com and Travaux.com, as well as UK business 123GetAQuote.co.uk to create ServiceMagic Europe. In March 2009, the UK business was rebranded as ServiceMagic.co.uk.[10]

In April 2011, Chris Terrill was hired as Chief Executive Officer.[11] In October 2012, ServiceMagic rebranded as HomeAdvisor.[12]

After rebranding, then-CEO Chris Terrill told StreetFight Magazine, “We’re the only network for this type of on-demand service.” [13]

In 2013, HomeAdvisor acquired Werkspot.nl, the leading Dutch home improvement platform.[11]

By 2015, HomeAdvisor had achieved more than $300 million in annual revenue, been used by more than 30 million homeowners, had nearly 100,000 pre-screened service professionals in its network and almost 3 million verified reviews.[14]

In 2016, HomeAdvisor acquired the German home services company, MyHammer.[15]

In 2017, HomeAdvisor acquired Canada’s leading home services platform, HomeStars,[16] and MyBuilder, the UK's leading home services platform connecting homeowners and tradesmen.[17]

On May 1, 2017, HomeAdvisor parent company IAC announced they entered into a definitive agreement to combine IAC’s HomeAdvisor and Angie’s List into a new publicly traded company, to be called ANGI Homeservices, Inc.[18]

On October 2, 2017, HomeAdvisor merged with Angie’s List to form ANGI Homeservices (NASDAQ: ANGI), the world’s largest digital marketplace for home services.[19]

Technology

Instant Booking, launched in 2015 allows homeowners to instantly schedule appointments with service professionals and “eliminate phone tag between the provider and homeowner, which is how the service worked before.”[20]

Instant Connect, a service where “homeowners are contacted by a HomeAdvisor specialist via phone within one to two minutes.”[21]

Same Day Service allows homeowners to instantly schedule an appointment to complete their home project the same day.[19]

Homeowners can also make appointments using HomeAdvisor through Facebook.[22]

HomeAdvisor also integrates smart devices like Apple Watch and Amazon Echo.[23]

Criticism

Several news articles have reported on the screening process of HomeAdvisor, investigating possible loopholes available to contractors that have been used by criminals. Denver investigative reporter Heidi Hemmat wrote one such story about[24] a client that used a contractor recommended by HomeAdvisor to put in a concrete driveway. The recommended "local" company did not complete the work, demanded payment upfront and any work that was performed needed to be redone. The company recommended was from Avon CO and did not have a business license.

Although HomeAdvisor currently has a BBB rating of A−, the rating had been as low as a "B", in 2017. There are over 600 negative reviews of the service on the BBB website.[25] However, the HomeAdvisor brand has as high as a 4.4 out of 5 on sites like ConsumerAffairs and Trust Pilot but as low as a 2.8 out of 5 on SiteJabber.

HomeAdvisor has also received data security concerns over its use of Home Improvement Industry practices known as Pay Per Lead Services. HomeAdvisor collects users data when a request is made and then sells that data to local contractors in exchange for money. A previous claim that homeowners are unaware that their data is being sold to contractors has been refuted by HomeAdvisor via their own language used on their "contact forms" on their website. A standard CCPA/TCPA disclaimer is included at or above the "submit" button, which states that HomeAdvisor and its affiliates, as well as their networks of Service Professionals, may deliver marketing calls or texts to the user's number.[26][27]

In April 2023, the FTC finalized a consent order against HomeAdvisor, requiring HomeAdvisor to pay $7.2 million USD and prohibiting the company from making "any false or misleading claims regarding its leads, including that they concern individuals who are ready to hire a service provider or who submitted a request for home services directly to HomeAdvisor."[28]

References

  1. [1]
    Marino-Nachison, David (8 November 2018). "ANGI Homeservices Rises as a New CEO Prepares to Step In".
  2. [2]
    Avery, Greg (February 20, 2015). "HomeAdvisor provides instant connection to contractors". Denver Business Journal.
  3. [3]
    Chuang, Tamara (May 1, 2017). "HomeAdvisor's parent buying struggling rival Angie's List". Denver Post.
  4. [4]
    Chuang, Tamara (November 13, 2015). "HomeAdvisor targets Denver for next big project: corporate relocation". Denver Post.
  5. [5]
    Chuang, Tamara (October 2, 2017). "Golden-based HomeAdvisor completes purchase of Angie's List, goes public, grows 33 percent in a day". Denver Post.
  6. [6]
    Hays, James Briggs, and Holly V. "Angie's List to be acquired by HomeAdvisor parent company IAC". The Indianapolis Star. Retrieved 2023-05-01.{{cite web}}: CS1 maint: multiple names: authors list (link)
  7. [7]
    Perez, Sarah (January 21, 2016). "Waldo Raises $5 Million For A Photo-Finding Platform Targeting Professional Photographers & Events". TechCrunch.
  8. [8]
    "IAC/InterActiveCorp Acquires ServiceMagic, Inc". IAC. July 22, 2004.
  9. [9]
    "ServiceMagic: Tale of Dot-Com Survivor" (PDF). The Kelsey Group. September 23, 2004.
  10. [10]
    "IAC's ServiceMagic Buys Market Hardware". BIA Kelsey. January 29, 2009.
  11. [11]
    Ruth, Joao-Pierre (September 13, 2016). "HomeAdvisor CEO: The Marketplace for Home Services Is 'Operationally Intense'". StreetFight.
  12. [12]
    Voung, Andy (September 28, 2012). "Golden's ServiceMagic becomes HomeAdvisor in risky rebranding strategy". Denver Business Journal.
  13. [13]
    "HomeAdvisor Acquires Leading Dutch Home Improvement Platform Werkspot.nl". PRWEB. April 8, 2013.
  14. [14]
    Moorhead, Patrick (July 15, 2015). "lAC's HomeAdvisor Is One To Watch In The Growing "Humans As A Service" (HaaS) Business". Forbes.
  15. [15]
    Chuang, Tamara (October 16, 2016). "HomeAdvisor expands to Germany with purchase of MyHammer". Denver Post.
  16. [16]
    Avery, Greg (2017). "HomeAdvisor buys Canada's big home improvement site". Denver Business Journal.
  17. [17]
    McCaffrey, Erin (March 27, 2017). "HomeAdvisor buys UK home services marketplace MyBuilder". Seeking Alpha.
  18. [18]
    Cao, Jing (May 1, 2017). "IAC to Buy Angie's List in Deal Valued at Over $500 Million". Bloomberg.
  19. [19]
    Briggs, James (October 2, 2017). "HomeAdvisor CEO says Angie's List layoffs are done; now it's time to 'reignite the brand'". IndyStar.
  20. [20]
    Duryee, Tricia (August 11, 2015). "HomeAdvisor rolls out new booking feature to eliminate playing phone tag with contractors". GeekWire.
  21. [21]
    Jacobson, Julie (May 24, 2017). "Smart Thermostats: 50% of Consumers Who Think They Can Install DIY … End Up Calling a Pro". CEPro.
  22. [22]
    Wagner, Kurt (October 19, 2016). "Facebook wants you to buy movie tickets and order pizza from its app". ReCode.
  23. [23]
    Risley, James (April 14, 2016). "Alexa, call me a plumber: HomeAdvisor adds Amazon Echo integration". GeekWire.
  24. [24]
    "Website that Claims to Pre-Screen Contractors May Leave Customers with a False Sense of Security". Fox31 Denver. November 19, 2014.
  25. [25]
    "Home Advisor BBB (DP-1)". BBB. Retrieved August 2, 2018.
  26. [26]
    "What you need to know before signing with homeadvisor". Handyman Pro Advisor. 17 August 2013. Retrieved August 2, 2018.
  27. [27]
    "HomeAdvisor Lawsuit, why contractors want their money back". Roof Calculator. Retrieved August 2, 2018.
  28. [28]
    "FTC Approves Final Order against HomeAdvisor, Inc. for Deceptively Marketing its Leads for Home Improvement Projects". Federal Trade Commission. April 21, 2023. Retrieved March 26, 2024.
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