Noriaki_Kano
Noriaki Kano
Japanese educator, writer, and consultant
Noriaki Kano (狩野紀昭 Kanō Noriaki, pronounced [kanoː noɾiaki]) is a Japanese educator, lecturer, writer, and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality.[1] He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011.[2]