System_Center_Service_Manager

System Center Service Manager

System Center Service Manager

Incident and Ticketing Software by Microsoft

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems.[1] [2]

Quick Facts Developer(s), Stable release ...

Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL.

SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.[3][4]

See also

References

  1. [1]
    JYOTHIRMAISURI. "Service Manager". docs.microsoft.com. Retrieved 2020-05-20.
  2. [2]
    Inc, Gartner. "System Center Service Manager Enterprise IT Software Reviews | Gartner Peer Insights". Gartner. Retrieved 2020-05-20. {{cite web}}: |last= has generic name (help)[dead link]
  3. [3]
    "System Center Service Manager – www.contoso.se". Retrieved 2020-05-20.
  4. [4]
    Meyler, Kerrie; Hoecke, Kurt Van; Erskine, Samuel; Buchanan, Steven (29 October 2013). SCSM 2012 Unleashed. Pearson Education. ISBN 978-0672337079.
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