Service_Component_Reference_Model.jpg
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Summary
Description Service Component Reference Model.jpg |
English:
Service Component Reference Model
The SRM is composed of seven Service Domains: Customer Services; Process Automation Services; Business Management Services; Digital Asset Services; Business Analytical Services; Back Office Services; and Support Services Each Service Domain is decomposed into Service Types. For example, the three Service Types associated with the Customer Services Domain are: Customer Preferences; Customer Relationship Management; and Customer Initiated Assistance. Each Service Type is decomposed further into components. For example, the four components within the Customer Preferences Service Type include: Personalization; Subscriptions; Alerts and Notifications; and Profile Management |
Date | |
Source | FEA Records Management Profile, Version 1.0 |
Author | FEA |
Other versions | Image:SRM Overview.jpg |
Licensing
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