concierge
noun
[ ˈkɒnsɪɛːʒ ]
• (especially in France) a resident caretaker of a block of flats or a small hotel.
• a hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations, etc.
Origin:
mid 16th century (denoting the warden of a house, castle, prison, or palace): French, probably based on Latin conservus ‘fellow slave’.