What gets a company to do better after a mistake, such as product recalls? New research finds some surprising answers.

People who are told by a retailer about gun cable locks when they purchase a firearm are more than twice as likely to use them, a new study shows.

Direct-to-consumer advertising works at selling drugs. A new study shows, though, that it may not work so well at promoting treatments that are significantly better than other options.

"Get it before it's gone!" type scarcity marketing works for beer companies in Japan, research finds.

Pam Longobardi collects and documents ocean plastic waste and transforms it into public art and photography. Her work makes statements about consumption, globalism and conservation.

Customer satisfaction surveys can mask discrimination on the part of financial services employees, new research finds.

Customer satisfaction surveys can mask discrimination on the part of financial services employees, new research finds.

Three main factors are driving up cost of eggs, says Gregory Archer. It could take months for things to get back to normal.

In experiments, audio recommendations for products like brownies, blenders, and beer were more influential than textual ones.

Reusable take-out containers can reduce plastic waste, emissions, and costs, but only if customers buy into the idea and return them.